Reference

How jiliapp Handles Your Personal Data

This privacy policy sets out exactly what personal data jiliapp collects when you open an account, how we store it, who we share it with, and how you…

Data You ControlEncrypted StorageNo Third-Party SaleUPI & Paytm SafeRight to Erasure
Explore lobby Read FAQ
jiliapp How jiliapp Handles Your Personal Data
PRIVACY CONTACT PATHS

Reach Our Privacy Team Directly

If you want to request a copy of your data, correct inaccurate details, or ask us to delete your account information, our privacy team is available through the channels below. We aim to respond to all data requests within 72 hours of receipt and will confirm the outcome in writing.

Team online

Email Privacy Request

Send a written data request to our dedicated privacy address. Include your registered account email so we can locate and verify your record before processing any change or deletion.

Live Chat Support

Open the live chat widget inside your jiliapp account dashboard and select the Privacy topic. Our agents can log a formal data request on your behalf and give you a reference number.

In-App Help Centre

Navigate to Settings then Privacy inside the app. You can download a copy of your stored personal data or submit a deletion request directly from that screen without contacting support.

DATA HANDLING PRACTICES

Six Ways We Protect Your Privacy

Our privacy practices cover every layer of your account — from the moment you enter a deposit amount via PhonePe to the session logs we keep for fraud prevention.

End-to-End Encryption

Every piece of personal data you submit — name, address, payment reference — is encrypted in transit using TLS 1.3 and at rest using AES-256. Encryption keys are rotated on a fixed schedule and stored separately from the data they protect.

Cookie Control

We use session cookies to keep you logged in and analytics cookies to understand which pages you visit most. You can review and withdraw cookie consent at any time through the Cookie Preferences link in the footer of every page.

Account Security Alerts

Whenever your account is accessed from a new device or an unfamiliar location, we send an immediate alert to your registered email. If the login was not you, a single click locks the account and triggers a forced password reset.

Data Retention Schedule

We keep identity verification documents for the period required under applicable financial rules in your jurisdiction. Once that period expires, documents are permanently deleted from our systems and cannot be recovered or re-requested by staff.

Third-Party Data Limits

When UPI, Paytm or PhonePe process your payment, we pass only the fields those processors need — amount, currency, transaction reference. We do not share your name, address or browsing history with any payment processor or advertising partner.

Your Right to Access and Correct

You can request a full export of the personal data we hold about you at any time. If any detail is wrong — a misspelled name, an outdated address — submit a correction request and we will update our records within five business days.

Common Questions About Your Data and Rights

Below you will find answers to the questions our account holders ask most often about how jiliapp collects, uses and protects personal data. If your question is not covered here, reach our privacy team via live chat or email for a direct response.

We collect the name, date of birth, email address and phone number you enter during registration. When you make a deposit via UPI or Paytm, we also record the transaction reference number and amount to reconcile your account balance.

Payment data flows directly between your chosen payment app and the processor. We receive only a confirmation reference and the settled amount — we never see or store your UPI PIN, PhonePe password or full bank account number.

Yes. Submit a data export request through Settings then Privacy inside the app, or email our privacy team. We will compile and deliver a structured copy of your personal data within 10 business days of verifying your identity.

Open a deletion request via the in-app Help Centre or by emailing our privacy address. We will erase your personal data once we have met any retention obligations required by applicable financial regulations in your jurisdiction.

No. We do not sell, rent or trade your personal data with advertising networks or data brokers. Analytics tools we use receive only anonymised, aggregated session data that cannot be linked back to your individual account.

Identity documents and transaction records are kept for the period required by applicable financial regulations in your jurisdiction — typically several years — then permanently deleted. Non-transactional profile data is erased within 30 days of account closure.

Contact our privacy team first via live chat or email so we can investigate and respond within 72 hours. You also retain the right to escalate the matter to the relevant data-protection authority in your jurisdiction if you remain unsatisfied.

Related Pages

jiliapp India Frozen Gems jiliapp Login About Us Crazy Time